Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN414 Mapping and Delivery Guide
Repair telecommunication system faults

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTTEN414 - Repair telecommunication system faults
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to examine a customer report or a maintenance schedule, and diagnose faults which may be in optical, computer, radio, satellite, security or radio frequency identification (RFID) systems found in customer and service provider access networks.It applies to individuals working as field officers, technicians or technical supervisors from carriers, contractors or other service providers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which diagnosis and repair of communication equipment may be conducted

test equipment currently used in industry

manufacturer’s technical documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for equipment repairs
  • Obtain relevant legislation, codes, regulations and compliance standards for conducting work
  • Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment
  • Notify customer and other appropriate personnel of work, and arrange for site access and security where required
  • Obtain fault details to determine type of system fault
  • Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate
  • Confirm if warranties and service agreements covering identified repairs exist
  • Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time
       
Element: Repair fault
  • Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks
  • Notify appropriate personnel of service disruption and remove network equipment from service
  • 2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures
  • 2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance
       
Element: Complete repair work documentation and administrative tasks
  • Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines
  • Record any changes to equipment and store according to enterprise guidelines
  • Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines
  • Complete administrative tasks and make recommendations for improvements under quality assurance system
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for equipment repairs

1.1 Obtain relevant legislation, codes, regulations and compliance standards for conducting work

1.2 Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3 Notify customer and other appropriate personnel of work, and arrange for site access and security where required

1.4 Obtain fault details to determine type of system fault

1.5 Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate

1.6 Confirm if warranties and service agreements covering identified repairs exist

1.7 Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

2. Repair fault

2.1 Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks

2.2 Notify appropriate personnel of service disruption and remove network equipment from service

2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures

2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

3. Complete repair work documentation and administrative tasks

3.1 Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines

3.2 Record any changes to equipment and store according to enterprise guidelines

3.3 Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines

3.4 Complete administrative tasks and make recommendations for improvements under quality assurance system

Evidence of ability to:

communicate effectively with customers and other personnel, using appropriate technical and non-technical language to ensure understanding

diagnose and identify faults methodically, using fault history and recognition of likely causes

repair telecommunication equipment according to manufacturer's or enterprise procedures, applying related work health and safety (WHS) requirements and work practices

test equipment following repairs and put back into commission

communicate with personnel and customers during and upon completion of works.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe anti-static procedures required to protect equipment under repair

outline enterprise policies and procedures

summarise fault diagnosis techniques

describe general fault-finding techniques and test equipment

outline work health and safety (WHS) requirements and work practices

identify commonly used and emerging products

explain safety requirements and standards

summarise telecommunications network and equipment fault types and rectification

describe telecommunications network and equipment types

provide a detailed explanation of test equipment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for equipment repairs

1.1 Obtain relevant legislation, codes, regulations and compliance standards for conducting work

1.2 Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment

1.3 Notify customer and other appropriate personnel of work, and arrange for site access and security where required

1.4 Obtain fault details to determine type of system fault

1.5 Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate

1.6 Confirm if warranties and service agreements covering identified repairs exist

1.7 Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time

2. Repair fault

2.1 Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks

2.2 Notify appropriate personnel of service disruption and remove network equipment from service

2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures

2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance

3. Complete repair work documentation and administrative tasks

3.1 Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines

3.2 Record any changes to equipment and store according to enterprise guidelines

3.3 Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines

3.4 Complete administrative tasks and make recommendations for improvements under quality assurance system

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and compliance standards for conducting work 
Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment 
Notify customer and other appropriate personnel of work, and arrange for site access and security where required 
Obtain fault details to determine type of system fault 
Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate 
Confirm if warranties and service agreements covering identified repairs exist 
Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time 
Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks 
Notify appropriate personnel of service disruption and remove network equipment from service 
2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures 
2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance 
Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines 
Record any changes to equipment and store according to enterprise guidelines 
Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines 
Complete administrative tasks and make recommendations for improvements under quality assurance system 

Forms

Assessment Cover Sheet

ICTTEN414 - Repair telecommunication system faults
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTTEN414 - Repair telecommunication system faults

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: